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Refunds & Returns Policy – Wholesale Customers

Note for Wholesale Customers: Items labeled as “Final Sale” or “Custom/Private-Label Orders” are non-returnable and non-refundable unless defective or damaged. Please review this policy carefully before placing orders to reduce disputes.

1. Policy Scope – Wholesale Accounts Only

This Refunds & Returns Policy applies exclusively to wholesale customers purchasing directly from wholesale.strikeandburn.com. Retail consumer returns are subject to separate terms.

2. Refunds Overview

At Strike and Burn Brand, LLC, we are committed to the satisfaction of our wholesale retailers and stand behind the quality of our products. This policy outlines the procedures for submitting refund, return, and exchange requests.

Notice Requirement: All issues, including product discrepancies or damages, must be reported within five (5) business days of delivery. Requests submitted after this period may be reviewed on a case-by-case basis, but approval is not guaranteed.

3. General Return Conditions
  • Items must be unused, do not include retail pricing labels, and be in saleable condition.
  • Items must be returned in their original packaging, including all original tags, labels, inserts, and accessories.
  • A valid proof of purchase (invoice, order confirmation) is required for all returns.
  • Returns that do not meet these conditions may be refused or subject to a partial refund.
  • Returns are accepted on your first wholesale order. If you’re not completely satisfied, we’ll provide a free return label. Follow the return instructions below.
4. Exchanges

Exchanges are available only for defective or damaged items. To initiate an exchange:

  • Email us
  • Include: Photos of the item and a brief description of the damage or defect.
  • Once approved, an RMA (Return Merchandise Authorization) will be issued with return shipping instructions. Shipping costs for defective or damaged items will be covered by Strike and Burn Brand, LLC.
  • Upon receipt and inspection, we will ship the replacement item.
5. Non-Returnable Items
  • Discounted or final sale items
  • Gift cards (if applicable)
  • Custom, made-to-order, or private-label products (unless defective or damaged)
6. Partial Refunds

Partial refunds may be issued in the following cases:

  • Items returned not in original condition or with missing components, not due to Strike and Burn Brand, LLC error.
  • Requests submitted more than 30 business days after delivery.
  • Only the approved item(s) listed on the RMA will be accepted and refunded.
7. Sale Items

Only regular-priced items are eligible for refunds. Sale or promotional items are final sale and non-refundable.

8. Refund Process
Requesting an RMA (Required for All Returns)

All returns must be pre-authorized. Returns received without an RMA will not be accepted.

  1. Email us
  2. Include:
    • Clear photo(s) of the item
    • Description of the defect or issue
    • Whether you are requesting a refund or exchange
  3. An RMA and return shipping instructions will be sent if approved.
Once the Return is Received
  1. You will receive an email confirming receipt of your item(s).
  2. We will notify you of the approval or denial of the refund.
  3. If approved, your refund will be issued to your original payment method within 3–5 business days (depending on your financial institution).
9. Late or Missing Refunds

If your refund has not posted after seven (7) business days:

  1. Double-check your bank account or credit card statement.
  2. Contact your card issuer or bank.
  3. If still unresolved, contact us.
10. Shipping Responsibility
Lost, Stolen, or Signed For Orders

If an order has been signed for and confirmed as delivered by the shipping carrier, Strike and Burn Brand, LLC is not liable for lost or stolen packages. We will make reasonable efforts to assist, but no refund or reshipment is guaranteed in such cases.

Return Shipping Costs

Return shipping is the customer’s responsibility, unless the return is due to a product defect or shipping error by Strike and Burn Brand, LLC. Shipping costs are non-refundable. In approved refunds, the return shipping fee may be deducted from the total refund amount. For high-value returns, we strongly recommend using a trackable shipping method and insurance. We are not responsible for lost return shipments.

11. Wholesale Orders

This policy applies to all wholesale purchases made directly from our site. Orders placed through authorized wholesale portals may have different return and shipping policies, including:

  • Buy on Google
  • Facebook Shop
  • Faire.com
  • Instagram Shop
  • TikTok Shop
12. Faire Partnership Disclaimer

Purchases on our website and Faire.com are separate platforms with independent policies. Orders on Faire.com are subject to Faire’s own policies for payments, shipping, returns, and privacy. We do not control or guarantee the actions or practices of Faire.com. Always check the platform from which you are purchasing to understand applicable policies and your rights.

13. Custom and Private Label Orders

Custom, made-to-order, or private-label products are non-returnable unless defective or damaged. Returns will be reviewed individually and may require documentation or photos of the defect.

14. Need Assistance?

Contact our Wholesale Support Team

15. Policy Revisions

Strike and Burn Brand, LLC reserves the right to modify this Return and Refund Policy at any time without prior notice. Changes will take effect upon posting and comply with all applicable laws, including state-specific regulations.

Strike and Burn Brand, LLC – Wholesale Division
Updated: January 5, 2026